Our dedicated Online Orders QA (quality assurance) team carefully inspects every order to ensure you receive the items you purchased and uphold our product quality. We kindly ask you to review the purchase order for accuracy in products, quantities, and sizes. Please pay close attention to the item code/size table in each purchase to ensure you order the right products. If you're not satisfied with your items, you can request an exchange or refund as per our return policy.
60 Day Returns
Customers can contact us and request a refund or exchange within 60 days of making the order. Such requests should state the reason for the exchange or refund request, amongst them:
- customer has received a malfunctioning product
- customer has received a wrong sized product
- customer has received an incorrect product
For such cases, we will cover the expenses of any return or exchange shipment.
To receive a refund or exchange, make sure all products are returned in their original packaging and in the same condition as you received them. When your return reaches our warehouse, we'll send you an email to confirm the processing of your refund. Remember, a return authorization is needed for all returns.
If your order is unclaimed, refused, or returned as undeliverable, original and return shipping charges may apply.
Feel free to reach out to our customer support team with any questions or concerns, just have your purchase order number ready for faster assistance.
To receive a refund or exchange, make sure all products are returned in their original packaging and in the same condition as you received them. When your return reaches our warehouse, we'll send you an email to confirm the processing of your refund. Remember, a return authorization is needed for all returns.
If your order is unclaimed, refused, or returned as undeliverable, original and return shipping charges may apply.
Feel free to reach out to our customer support team with any questions or concerns, just have your purchase order number ready for faster assistance.
Compensation Timeframe
Upon receiving your returned or exchanged items, we require 2-4 business days to process the request and issue and process a refund. Your account will be credited according to following timeframe:
- Paypal payments will be refunded up to 48 hours from confirmation.
- Credit Card payments will be refunded within 7-14 business days from confirmation.
Return Address:
| 59, Ha-Avoda St, 7706300 Ashdod, Israel |
